Basically it’s about providing a better foundation for decision makers by providing information in the right form, in the right quality at the right time. The purpose is to identify threats and opportunities and initiate actions to address them. This can be done by reporting/analyzing historic information and planning/simulating future scenarios. Business Intelligence supports different management processes such as:

• Performance Management
• Customer Relationship Management
• Risk Management
• Quality Management
• Resource Management

You can get more information in Platons Business Intelligence brochure