Privacy policy

How we protect your personal data

Thank you for your trust. We pledge to protect the personal data you provided when placing your order. We need to have basic information about you in order to be able to provide you with our services. We process personal data in compliance with Regulation (EU) 2016/679 (GDPR) and Act No. 18/2018 Coll. on personal data protection, and to the best of our knowledge of privacy protection. All personal information obtained from our customers is used exclusively for the internal purposes of the company and is not provided to third parties. Only authorized personnel have access to client personal data.

We process client personal data in our own system called PLATON IS.

When ordering services, clients fill out a simple form or send us their information by e-mail. Clients are asked to provide the following personal data upon order:

• first name and last name
• address (street, house number, city, ZIP code) including country, and a delivery address if it differs
• e-mail address
• phone number
• if the client is a corporate entity or self-employed, we also ask for the business name, company registration number (IČO) and company VAT number (IČ DPH)

We only ask for personal data necessary to fulfill the commitments that customers expect from us when they order our services. Without these data it is not possible to process the received order. Therefore, clients are required to fill out all the requested information when placing an order. Our information system is hosted on our server. Data are stored in a protected database on our server. Access to the information system is encrypted with the SSL certificate. The data are necessary for record-keeping and billing. Clients may change or update their personal data as well as other settings via e-mail or after logging to the administrative interface.

Clients may terminate the use of our services at any time:

• either upon their request
• or by not paying the proforma invoice for the services provided, after which the services are discontinued

Our clients do not provide any information that directly concerns processing money on their accounts. All currently offered forms of electronic banking services are carried out directly on the bank’s website, while the bank only gives us information about the success or failure of the payment together with the client name or account number (so that we can identify the payment and return it if necessary). We do not obtain any further information.